Refund policy
Return & Refund Policy
At Signature, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused, unworn, and unwashed
- Have all original tags attached
- Be returned in its original packaging
- Be accompanied by proof of purchase or order confirmation
To initiate a return request, please contact our support team at support@signatureoutfits.com with your order details.
Once your return request is approved, our team will provide the necessary return instructions.
Refunds
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund.
If approved, the refund will be processed to your original payment method within 7–14 business days. Please note that banks and payment providers may require additional time to reflect the refund in your account.
If you have not received your refund after 15 business days from approval, please contact us at support@signatureoutfits.com.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, kindly contact us immediately at support@signatureoutfits.com so we can resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return or refund:
- Items returned without original tags or packaging
- Used, washed, or damaged items caused after delivery
Exchanges
Currently, we do not offer direct exchanges. To receive a different size or product, we recommend returning the original item and placing a new order separately.
European Union – 14 Day Cooling-Off Period
For orders shipped to countries within the European Union, customers are entitled to cancel or return their order within 14 days for any reason, without justification.
Returned items must remain unused, unworn, with original tags and packaging, along with proof of purchase.
Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to contact us:
Email: support@signatureoutfits.com
Signature — Wear Your Signature with Pride.